Explore Our Blog
Insights & AI Stories_

Discover the latest updates, best practices, and deep dives into the world of agentic AI and conversational automation.

Latest Articles

How to Add a Chatbot to Your WordPress Website - Steps AI

How to Add a Chatbot to a WordPress Website (Step-By-Step)

Adding a chatbot to WordPress is easiest with its plugin. Here's how to install, set up, and test it.

Girish Choudhary•
10 Best AI Agents for Customer Support in 2026 - Steps AI

10 Best AI Agents for Customer Support in 2026 (Compared for Real Teams)

Ten AI support agents compared on verified pricing, real resolution rates and honest cons. Including where ours falls short.

Tanu Adhikari•
Chatbot Best Practices: How to Build One Your Customers Don't Close - Steps AI

Chatbot Best Practices: How to Build One Your Customers Don't Close

Most chatbots fail because of the information behind them, not the technology. Twelve practices we use to build ones people actually use, from picking the job to knowing what to measure.

Tanu Adhikari•
7 ManyChat Alternatives That Do DMs and Website Support - Steps AI

7 ManyChat Alternatives That Do DMs and Website Support

Outgrown ManyChat? Seven tools that handle Instagram, Messenger, and WhatsApp DMs, plus real website chat. Compared on channel, AI, and what they actually cost at your usage.

Tanu Adhikari•
10 Gorgias alternatives for Shopify stores, grouped by monthly ticket volume from under 1,000 to 10,000

10 Gorgias Alternatives for Shopify Stores Under 10k Tickets a Month

Ten alternatives compared on what they actually cost at 1,000, 5,000, and 10,000 tickets. Real 2026 prices, and the billing unit that decides your bill.

Tanu Adhikari•
9 affordable intercom alternatives 2026

9 Affordable Intercom Alternatives for 2026

Nine Intercom alternatives compared on what each actually replaces: the AI agent, the help desk, live chat, or all of it. Real prices, the billing unit behind each one, and where every option falls short.

Tanu Adhikari•
12 best Tidio alternatives compared for 2026 with starting prices and features

12 Best Tidio Alternatives Compared on Real Cost (Not Just Features)

Tidio bills three times over for one product, so the first question isn't which tool is best, it's which part you're replacing. Twelve alternatives compared on price at volume, channels, what the AI can actually do, and how much of your setup you'll rebuild by hand.

Tanu Adhikari•
A business professional typing on a laptop in an outdoor setting, symbolizing remote work.

5 Key Benefits of Implementing a Customer Service Chatbot on Your Website

Discover the top benefits of a customer service chatbot AI for your website and enhance customer engagement and support.

Steps AI Team•