Steps AI vs Gorgias: a helpdesk or an agent.
Gorgias is a Shopify helpdesk with AI automation added on. Steps AI is an AI agent first. It answers on your website and social channels, checks your store, and hands over to your team when a person is needed.
Where we fit. Where they fit. How to switch.
Steps AIvs
GorgiasIllustration based on public information
How Steps AI and Gorgias compare on the questions owners ask most.
An AI agent that answers customers and checks real records before it replies
A helpdesk for ecommerce support teams, with AI automation
Website, WhatsApp, Instagram and Messenger from one Meta connection, plus phone calls
Email, chat, social channels and more, through the helpdesk
Checks orders in Shopify or WooCommerce and shipments with five Indian carriers
Deep Shopify data inside the helpdesk
Per reply in credits. The cost of a reply depends on the AI model you choose
Helpdesk plans, with AI resolutions billed on top
Books appointments, creates tickets, saves leads and hands over to a person
Ticket management, macros and automated resolutions
When Steps AI is the better fit.
Choose Steps AI if these sound like you.
- You do not have a support team yet
Steps AI is built for owners who are also the support team. There is no helpdesk to learn first.
- You do not want to pay twice when the AI works
Steps AI bills per reply in credits, not per resolution on top of a helpdesk fee.
- WhatsApp and Instagram are where customers ask
One Meta connection covers WhatsApp, Instagram and Messenger.
When Gorgias may suit you better.
We would rather you pick the right tool than the wrong one.
- You already run a staffed helpdesk
If your team lives in Gorgias with tickets, macros and reporting, it is likely the better fit.
- Email support is a big part of your volume
Steps AI does not answer inbound email. Gorgias handles email as a core channel.
You can test answers on your own questions the same day you connect.
- 01
Paste your website address
Steps AI reads your pages, FAQs and documents, so you do not have to rebuild your answers by hand.
- 02
Connect your channels and store
One Meta connection covers WhatsApp, Instagram and Messenger. Add Shopify or WooCommerce for order questions.
- 03
Test it against your own questions
Ask the questions your customers ask. Switch it on when you are happy with the answers.
Good to know
- This comparison uses publicly available information about Gorgias as of October 2026. Check their site for current plans and features.
- Steps AI does not answer inbound email. AI voice calls are billed as credits.
Questions about Steps AI and Gorgias.
Can I try Steps AI before I switch?
Yes. You can start free with no card, test the agent against your own questions and switch when you are ready.
How is Steps AI priced?
You pay per reply in credits. The number of credits a reply uses depends on the AI model you choose for your agent.
Can I run Steps AI alongside Gorgias?
Yes, many businesses test both before deciding. Make sure only one tool replies on each channel at a time.
See how Steps AI compares with Gorgias on your own questions.
Book a demo and bring the questions your customers ask most.