Steps AI
Messenger chatbot

Answer every message to your Facebook page.

Customers who message your Facebook page get an answer from your own information, any time of day. Your team sees every conversation in the shared inbox.

Sign in
  • One Meta connection
  • The same agent as your other channels
  • Your team can step in

What your agent does on Messenger.

The same answers and actions as on your website and WhatsApp. Select a capability to view an illustrative demonstration.

Answer common questions

Opening hours, prices, delivery and policies from your own information.

Your website
Business hoursInformation you provide
FAQs & documents
Your information, used in the reply
Example conversation
Are you open on Saturday?
Yes, we’re open on Saturday. How can we help?
Business hours
Why it helps

Why add Messenger.

Many customers still message the Facebook page first.

Step 1 of 3

Cover your Facebook page.

Answer people who find you on Facebook without waiting for your team.

Facebook pageConnected
Lumen HomePage messages answered by your agent
Any time of dayNo waiting for your team

Hi, are you open today?

Yes, we are open until 8 tonight.

Page message answered
By industry

Many customers still message the Facebook page first. Here is what they get back.

What the agent didAnswered the delivery questionShared a product linkSaved the customer to the CRM
9:41
L
Lumen HomeTypically replies instantly
Aa
Messenger

Lumen Home

An example conversation for an ecommerce business. Your agent answers from your own information and tools.

See Steps AI for ecommerce
Setup

The same Meta connection covers WhatsApp and Instagram.

  1. Connect through MetaSign in to Meta and choose your Facebook page.
  2. Choose the agentPick which agent answers your page messages.
  3. Test it, then go liveSend a test message and check the answer before customers do.
P
Priya NairUnified inbox · Live request
Needs a person

Can I speak to someone about a bulk order?

Of course. I have passed this to our team.

AAlex joined with the full history

Hi Priya, Alex here. How many pieces do you need?

Assigned to AlexAI replies paused
Human handoff

When a customer asks for a person, or the agent reaches something it should not handle, the chat moves to your unified inbox with the full history. Nobody has to repeat themselves.

  • Set a wait time and a fallback message
  • Email the right person when someone is needed
  • On Instagram, replying from the app pauses the AI

Good to know

  • You need admin access to the Facebook page to connect it.
  • Messenger does not share state-level location for analytics.
FAQ

Do I need a separate setup for Instagram and WhatsApp?

No. One Meta connection covers all three.

Can I pause the agent on Messenger?

Yes. A connected channel can be paused and resumed.

Channels

One agent, one inbox, every channel your customers use.

Website chatbotAnswer visitors on your website.
WhatsApp chatbotAnswer customers on WhatsApp.
Instagram chatbotReply to DMs and turn comments into conversations.

See the Messenger chatbot with your own business in mind.

Book a demo and we will walk through it using your own information and channels.