A customer’s question should never cost a business the sale.
Steps AI was founded in 2024 by Reshmanth Jonnalagadda. This note explains why we built it and what we will not compromise on.
Small business owners answer the same questions all day. Where is my order. Do you ship here. Can I return this. They answer on the website, then on Instagram, then on WhatsApp, often late at night because that is when people shop.
Many have tried a chatbot and switched it off when it recited a return policy to someone asking about a parcel. We built Steps AI to check the order instead.
Real answers
The agent looks things up in your store and tools instead of guessing from a web page.
Knowing when to stop
When the agent does not know, it says so and passes the conversation to a person.
Honest pricing and limits
We tell you what a reply costs and where Steps AI is not the right fit.
Talk to us about your business.
Book a demo and we will walk through your customers’ questions with you.