Unified Inbox

Every message. One intelligent inbox.

Website, WhatsApp, Instagram, Slack, Teams, and Email — every conversation in a single stream, with AI context built in.

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WhatsApp
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Email
Live Demo

See it in action.

Every message, every channel, every insight. One clean interface.

app.stepsai.co/inbox
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Emma Thompson
Website• Active now
Hi! I'd like to book a demo call today if possible.
2:31 PM
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smart_toy
Hello Emma! I'd love to help you schedule a demo. We have slots available at 3 PM and 4:30 PM today. Which works better for you?
2:31 PM
4:30 PM works perfectly!
2:32 PM
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Capabilities

Everything you need in one place.

Built for teams that want to manage every customer conversation without juggling tools.

all_inbox

Omnichannel Messages

Website chat, WhatsApp, Instagram DMs, Slack, Microsoft Teams: all conversations flow into one inbox. No tab-switching, no missed messages.

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Star & Prioritize

Star important conversations to pin them at the top. Filter by starred, unread, or channel to find what matters fast.

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Human Handoff

AI handles the conversation until you're needed. Take over with one click, and hand back to the agent when you're done.

psychology

AI Intelligence

Every conversation includes real-time intent detection, sentiment analysis, and auto-generated summaries so you always have context.

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Smart Filters

Filter by agent, channel, date, status, or custom tags. Create saved views for your most common workflows.

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Real-Time Notifications

Get notified instantly when a visitor needs human help, a lead is captured, or an escalation is triggered.

Questions about the inbox?

Every message. One inbox.

Connect your channels and start managing conversations in minutes. Free to start.

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