Steps AI
Steps AI vs Chatbase

Steps AI vs Chatbase: reading pages or checking records.

Chatbase builds an AI chatbot from your website and documents. Steps AI does that too, then goes further: it checks real orders, books appointments and works on WhatsApp, Instagram and Messenger.

Where we fit. Where they fit. How to switch.

Steps AIvsChatbase
What it is
An AI agent that answers customers and checks real records before it repliesAn AI chatbot trained on your website and documents
Channels
Website, WhatsApp, Instagram and Messenger from one Meta connection, plus phone callsWebsite, with messaging channels through integrations
Order and delivery questions
Checks orders in Shopify or WooCommerce and shipments with five Indian carriersAnswers from the content it was trained on

Illustration based on public information

Side by side

How Steps AI and Chatbase compare on the questions owners ask most.

Steps AIChatbase
What it is

An AI agent that answers customers and checks real records before it replies

An AI chatbot trained on your website and documents

Channels

Website, WhatsApp, Instagram and Messenger from one Meta connection, plus phone calls

Website, with messaging channels through integrations

Order and delivery questions

Checks orders in Shopify or WooCommerce and shipments with five Indian carriers

Answers from the content it was trained on

How you pay

Per reply in credits. The cost of a reply depends on the AI model you choose

Credit-based plans. Removing branding is a paid add-on

What happens after the answer

Books appointments, creates tickets, saves leads and hands over to a person

Answers questions, with actions available through integrations

Steps AI

When Steps AI is the better fit.

Choose Steps AI if these sound like you.

  • Customers ask where their order is

    Steps AI checks the order in Shopify or WooCommerce instead of reciting your shipping policy.

  • You want the agent to look like your brand

    Add your own logo and colours to the chat widget and your agent page.

  • You need WhatsApp and Instagram

    One Meta connection covers WhatsApp, Instagram and Messenger.

Chatbase

When Chatbase may suit you better.

We would rather you pick the right tool than the wrong one.

  • You want a developer-led chatbot

    If your team wants to build its own chatbot experience with an API first, Chatbase is set up for that.

  • Your use is mostly document Q&A

    For answering from documents on a website alone, both products can do the job.

Switching

You can test answers on your own questions the same day you connect.

  1. 01

    Paste your website address

    Steps AI reads your pages, FAQs and documents, so you do not have to rebuild your answers by hand.

  2. 02

    Connect your channels and store

    One Meta connection covers WhatsApp, Instagram and Messenger. Add Shopify or WooCommerce for order questions.

  3. 03

    Test it against your own questions

    Ask the questions your customers ask. Switch it on when you are happy with the answers.

Good to know

  • This comparison uses publicly available information about Chatbase as of October 2026. Check their site for current plans and features.
  • Steps AI does not answer inbound email. AI voice calls are billed as credits.
FAQ

Questions about Steps AI and Chatbase.

Can I try Steps AI before I switch?

Yes. You can start free with no card, test the agent against your own questions and switch when you are ready.

How is Steps AI priced?

You pay per reply in credits. The number of credits a reply uses depends on the AI model you choose for your agent.

Can I run Steps AI alongside Chatbase?

Yes, many businesses test both before deciding. Make sure only one tool replies on each channel at a time.

See how Steps AI compares with Chatbase on your own questions.

Book a demo and bring the questions your customers ask most.