Financial services

Answer enquiries without giving advice.

Explain your products and processes, capture enquiries and book calls with your advisers. Guardrails keep the agent from giving financial advice.

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  • Product information only
  • Enquiries saved
  • Advisers for anything personal
Works onWhatsAppWebsite
What customers ask

Process questions your team answers every day.

What documents do I need?How long does approval take?Can I speak to an adviser?
Can I speak to an adviser?How long does approval take?What documents do I need?

What your agent handles.

Information and next steps, not advice. Select a capability to view an illustrative demonstration.

Make application information easier to find.

Explain products and processes

Eligibility, documents and timelines from your own information.

Application guideSample
Home loan enquiry
Home loan enquiry
Information
Document checklist
Review
Handled by your team
Your adviser teamExample conversation
What documents do I need to apply?
Your AI agent
I can share the document checklist from your application guide. Your adviser can confirm what applies to you.
Your application guide
Process information from your own guide.
Customer journey

One enquiry, from first question to adviser call.

Here is what your enquiries look like with an agent answering at every step.

Step 1 of 3

Explain the process.

Eligibility, documents and timelines come from your information.

Home loanYour info
Documents checklistPAN, Aadhaar, payslips
Approval time5 to 7 working days

How long does approval take?

Approval usually takes 5 to 7 working days.

Answered from your information
Home loan enquiry recorded for the financial services team
New enquirySaved
Rahul · 98xxx xxx55Interest: home loan
Saved to your CRMReady for follow-up
In practice

Contact details and the product of interest are saved.

  • Explain products and processes
  • Capture enquiries
  • Book adviser calls

Good to know

  • Set the guardrail “never give financial advice” on your agent’s persona.
  • Check your regulator’s rules before collecting financial details in chat.
FAQ

Will the agent give financial advice?

Not if you set the guardrail. Advice questions can be passed to your advisers.

See Steps AI for financial services with your own business in mind.

Book a demo and we will walk through it using your own information and channels.