Steps AI
AI receptionist

Your front desk, ready to take the call.

Your AI receptionist handles inbound phone calls in English, Hindi and Telugu. It answers front-desk questions, helps with bookings, transfers to your team and turns after-hours voicemails into callback tickets.

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  • Real phone calls
  • Three languages
  • A person when needed
Walkthrough

One call, handled.

An inbound call to a clinic.

Step 1 · Greet the

Greet the caller.

Known callers are greeted by name.

Incoming callAnswered
Known callerGreeted by name
Open Saturday, 9 to 1From your business hours

Hello, is the clinic open on Saturday?

Hello, yes, we are open on Saturday from 9 to 1. Would you like to book?

Question answered
By industry

Clinics, property offices, schools and stores. Calls are answered, booked or transferred, in English, Hindi or Telugu.

Clinic reception desk with consultation times
What the agent didAnswered the callBooked a Saturday visitConfirmation sent
9:41
CCity Care Clinic00:12
Live transcript · Illustration
mutekeypadspeaker
Phone call

City Care Clinic

An example conversation for a healthcare business. Your agent answers from your own information and tools.

See Steps AI for healthcare

What your AI receptionist can do.

A focused role for your voice agent: look after incoming callers and their next step. Select a capability to view an illustrative demonstration.

Answer inbound calls

Calls are routed to the right agent by the number dialled.

Call connected
Workspace prepared for the team to help with the customer enquiry
C
Caller · +91 98xxxUnified inbox · Live request
Needs a person

Can I speak to the doctor about my report?

Of course, I will transfer you to the team now.

AAlex joined with the full history

Call transferred · Dr Nair’s desk

Assigned to AlexAI replies paused
Human handoff

When a customer asks for a person, or the agent reaches something it should not handle, the chat moves to your unified inbox with the full history. Nobody has to repeat themselves.

  • Set a wait time and a fallback message
  • Email the right person when someone is needed
  • On Instagram, replying from the app pauses the AI
Integrations

Bookings go where your team already plans.

Google Calendar
Outlook Calendar
Calendly

Good to know

  • You connect a telephony provider from the dashboard.
  • Voice minutes are billed as credits.
FAQ

Which languages does it speak?

English, Hindi and Telugu. You can also lock an agent to one language.

What happens outside business hours?

Callers can leave a voicemail, which becomes a callback ticket for your team.

More ways to use voice

Need outbound calls or qualification flows?

The AI calling agent also handles outbound campaigns and web voice.

Explore the AI calling agent
One agent, many jobs

One agent can do more than one job.

Give the same agent the skills it needs, or run a separate agent for each job. They share your information, inbox and contacts.

AI sales agentHelp customers choose and buy
AI support agentAnswer questions at any hour
AI lead capture agentCollect details in the chat
AI booking agentBook appointments and demos

See the AI receptionist with your own business in mind.

Book a demo and we will walk through it using your own information and channels.