Steps AI
Travel and hospitality

Answer guests before they book somewhere else.

Travellers ask about rooms, packages, timings and policies at all hours. Your agent answers from your information, captures enquiries and passes bookings to your team.

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  • Answers any time
  • Enquiries saved
  • Your team confirms the booking
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What customers ask

Often late at night, often on WhatsApp.

Is breakfast included?What time is check-in?Do you have rooms for 12 to 14 March?Is the package price per person?
Is the package price per person?Do you have rooms for 12 to 14 March?What time is check-in?Is breakfast included?

What your agent handles.

The questions that come before every booking. Select a capability to view an illustrative demonstration.

Help guests plan with confidence.

Answer property and package questions

Rooms, amenities, timings and policies from your own information.

Guest guideSample
Weekend stay
Weekend stay
Breakfast
Included
Check-in
2:00 pm
Your business information
Your reservations teamExample conversation
Is breakfast included in this package?
Your AI agent
Yes, breakfast is included. Check-in starts at 2 pm. Would you like the full package details?
Your package information
The details guests need before booking.
Your agents

They share your room information, policies and guest enquiries. Your team confirms availability.

Customer journey

One guest, from first question to booking enquiry.

Steps AI does not connect to booking engines. Your team confirms availability and the booking.

Step 1 of 3

Answer the guest’s question.

Rooms, timings and policies come from your own information.

Property informationYour info
Check-in 2 PMCheck-out 11 AM
Breakfast includedAll rooms

What time is check-in?

Check-in is from 2 PM and check-out by 11 AM.

Answered from your information
Travel dates and guest count recorded for the reservations team
Booking enquirySaved
12 to 14 March2 adults
Rohan · 98xxx xxx77Contact saved
In practice

Dates, guests and contact details are saved for your team.

  • Answer property and package questions
  • Capture booking enquiries
  • Hand over to your team
Integrations

Connect your documents and CRM.

Google Drive
Google Sheets
HubSpot

Good to know

  • Steps AI does not connect to hotel booking engines. Your team confirms availability and bookings.
FAQ

Can the agent confirm a room booking?

It collects the enquiry and passes it to your team, who confirm availability.

See Steps AI for travel and hospitality with your own business in mind.

Book a demo and we will walk through it using your own information and channels.