Analytics & Insights
Real-time dashboards: chat volume, response times, channel performance, geographic intelligence, and agent-level metrics.
Real-Time Overview
Key metrics at a glance. Filter by date range, agent, or channel.
Total Chats
0
All chats in the selected range
Total Messages
0
All messages in the selected range
Avg Response Time
0.0s
Assistant-only average response
Resolution Rate
0%
Questions resolved without handoff
Chats & Messages Over Time
Daily volume trends across the selected date range. Spot spikes, track growth, identify patterns.
Channel Breakdown
Chat distribution across all connected channels.
Activity Heatmap
Messages by hour of day, per day of week. Spot peak hours instantly.
Agent Performance
Conversations, response times, and CRM activity per agent. Compare and optimize.
| Agent | Conversations ↓ | Avg Msgs/Chat | Avg Response | Tickets | Leads | Trend |
|---|---|---|---|---|---|---|
smart_toy Sales Agent | 142 | 8.2 | 0.9s | 23 | 67 | +18% |
smart_toy Support Agent | 98 | 12.4 | 1.1s | 45 | 12 | +7% |
smart_toy Onboarding Bot | 56 | 6 | 0.8s | 8 | 34 | +32% |
smart_toy FAQ Agent | 234 | 3.2 | 0.5s | 2 | 0 | +45% |
Geographic Intelligence
See where your users are coming from. Drill down by country and city.
User Locations
Click countries to drill down
Top Countries
Distribution of geo-covered chats
Top Cities
Highest-engagement geo cities in this range
Messages per Chat
Geo engagement by city (higher = more conversational)
Questions about analytics?
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Real-time analytics. Free to start.