Analytics & Insights
Real-time dashboards: chat volume, response times, channel performance, geographic intelligence, and agent-level metrics.
Total Chats
0
All chats in the selected range
Total Messages
0
All messages in the selected range
Avg Response Time
0.0s
Assistant-only average response
Resolution Rate
0%
Questions resolved without handoff
Chats & Messages Over Time
Daily volume trends across the selected date range. Spot spikes, track growth, identify patterns.
Channel Breakdown
Chat distribution across all connected channels.
- Web15452%
- WhatsApp8328%
- Instagram4114%
- Slack186%
Activity Heatmap
Messages by hour of day, per day of week. Spot peak hours instantly.
Agent Performance
Conversations, response times, and CRM activity per agent. Compare and optimize.
| Agent | Conversations ↓ | Avg Msgs/Chat | Avg Response | Tickets | Leads | Trend |
|---|---|---|---|---|---|---|
trending_up Sales Agent | 142 | 8.2 | 0.9s | 23 | 67 | +18% |
headset_mic Support Agent | 98 | 12.4 | 1.1s | 45 | 12 | +7% |
rocket_launch Onboarding Bot | 56 | 6 | 0.8s | 8 | 34 | +32% |
quiz FAQ Agent | 234 | 3.2 | 0.5s | 2 | 0 | +45% |
Geographic Intelligence
See where your users are coming from, how much they chat, and how deep those chats go.
Where Your Users Are
6 active countries · 296 total chats
Chats by Country
VolumeHow many chats came from each country
Messages per Chat
EngagementConversation depth — higher = more back-and-forth
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