Steps AI

Your customers ask. Steps AI answers, books & sells.

Steps AI chats and talks with your customers on your website, WhatsApp, Instagram, Messenger and phone calls. It books appointments, captures leads and follows up, 24/7, in 96+ languages.

Get startedBook a demo

100+ happy customers

  • Asiatique
  • Argentum Arts
  • Ilu Art Therapy
  • Mirorma
  • Ample wings
  • Dajinn
  • Rimple and Harpreet
  • Boot & Boost
  • Imports from china
  • Brooklane
  • Cyphon
  • Elcera
  • Theshroom collective
  • Pardewale

Engage. Convert. Support. Bring customers back.

From the first message to the next purchase, give customers help and keep your team in control.

Engage

Start conversations with the right customers.

  • Send personalised WhatsApp campaigns
  • Turn Instagram comments into DMs
  • Run ads that open a WhatsApp chat
  • Manage Instagram comments

Convert

Help interested customers buy or book.

  • Help shoppers choose and order
  • Collect useful lead details
  • Book appointments and demos
  • Send important enquiries to your team

Support

Keep helping customers when they need you.

  • Answer from your own information
  • Share order and delivery updates
  • Create tickets for requests
  • Reply when you miss a WhatsApp call

Bring customers back

Follow up after the conversation ends.

  • Recover abandoned Shopify checkouts
  • Confirm cash-on-delivery orders
  • Welcome customers and ask for reviews
  • Give customers a reason to return
MetaVerified
ShopifyPartner

Building the future of conversational commerce together.

Every channel

One agent. Six stages. Nothing dropped.

From the first message to the last follow-up, Steps AI runs each stage the moment the previous one finishes, and brings your team in only when it matters.

See how it works

  1. Capture

    Website, WhatsApp, Instagram, Slack, Teams and email land in one place

  2. Understand

    Intent, language and order context picked up from the first message

  3. Answer

    Replies grounded in your own knowledge base, never guessed

  4. Act

    Checks orders, books appointments and updates your CRM

  5. Follow up

    Workflows recover carts and chase replies on the right channel

  6. Hand off

    Escalates by your rules to email, Slack or your helpdesk, with full context

From URL to live agent in 3 steps.

Setup previewillustrative
ConnectMake it yoursGo liveAgent
WebsiteDocumentsGoogle DriveNotionShopifyHubSpotCalendlyWebsiteWhatsAppInstagramSlackTeamsGmail
Scroll to build1,240 chunks embedded · knowledge ready3 tools connected6 channels live

Connect your website.

Paste your URL. We crawl your pages, docs and FAQs and turn them into a knowledge base.

Sources · website pages, documents, Google Drive, Notion

Make it yours.

Pick a persona, match your brand colors, and connect your tools, like Shopify, HubSpot and Calendly, so the agent can take action.

Actions · orders, bookings, messages, records

Go live everywhere.

One click deploys to your website, WhatsApp, Instagram and more. Your agent could be live before your next meeting.

Channels · website, WhatsApp, Instagram, Slack, Teams, Gmail

See what it can do for your business.

Choose a familiar customer conversation and see how Steps AI can help.

Explore industries
Cream ceramic vase and bowlClinic consultation roomLibrary study desk with books and a laptopContemporary home with a landscaped courtyard

Every channel, one agent.

Picks up every call. Fitting booked for Thursday, 3:00 pm.

Connect the tools you already use

Connect your store, calendar, CRM and knowledge sources to help your agent do the job.

ShopifyShopify
Google CalendarGoogle Calendar
HubSpotHubSpot
Google DriveGoogle Drive
Google SheetsGoogle Sheets
SlackSlack
Square AppointmentsSquare Appointments

Questions, answered.

Something else on your mind? Talk to us.

  • Steps AI is an omnichannel AI agent for sales, customer support and marketing. It answers your customers, books appointments, captures leads, tracks orders and follows up on your website, WhatsApp, Instagram, Messenger and phone calls.

  • No. Clinics, schools, real estate teams, travel companies, SaaS and financial services use it for enquiries, bookings, lead capture and support. Online stores also get product, cart and order features.

  • A chatbot follows a script. Steps AI understands questions, answers from your own information and takes action: it books, recommends, tracks orders, creates tickets and calls leads.

  • Yes. You set when the agent should hand off, and your team picks up with the full chat history in one inbox.

  • More than 96 languages, in chat and on calls, so you can serve customers in any country.

  • No. Add your website and documents, connect your tools and go live. No coding needed.