Book from any channel
Customers book on WhatsApp, Instagram, Messenger or your website, and the appointment goes into Outlook Calendar.
All integrations
Outlook Calendar integration
WhatsAppWebsite
Instagram
Outlook Calendar + Steps AI
Outlook Calendar integrationBook appointments into Outlook Calendar from the chat.
Your agent books customers into your Outlook Calendar from the chat, so your team sees new appointments where they already plan their day.
WhatsAppWebsiteInstagramOutlook Calendar + Steps AIIllustrative conversation
Can I book a consultation this Thursday?
Thursday has 11:00 or 3:30 free. Which suits you?
Bookings in your own calendar. The details you ask for. One view of every booking.
Calendars
What you can do with Outlook Calendar connected.
Built for clinics, tutors, consultants and service businesses, where the agent is measured by the bookings it makes.
Collect the details you need
Choose which details to ask for before a booking, such as name, email, company or job title, and edit the wording.
Decide when the agent should book
Describe in plain English when the booking skill should be used, and give examples of when it should not.
See every booking in one place
The Calendar screen in Steps AI shows bookings from Google Calendar, Outlook Calendar, Calendly, Cal.com and Square Appointments together.
In practice
A conversation connected to Outlook Calendar.
See the conversation alongside the information in your connected tool. Sample data is shown for illustration.
Outlook Calendar · New booking- When
- Thursday, 3:30 PM
- Name
- Priya N.
- Collected in chat
WhatsApp conversationIllustrationCan I book a consultation this Thursday?
Thursday has 11:00 or 3:30 free. Which suits you?
3:30 please.
You are booked for Thursday at 3:30. A confirmation is on its way.
How to connect
Connect Outlook Calendar in a few minutes.
No code. You sign in to the app once and you choose which agents use it.
- 1
Connect Outlook Calendar
Open Resources, then Apps, and choose Outlook Calendar. Sign in, or enter your account details, to connect it to your workspace.
- 2
Add it to your agent
Connecting adds Outlook Calendar to your workspace. Then add it to each agent that should use it. An agent only uses the app once both steps are done.
- 3
Add the booking skill to your agent
In your agent's skills, switch on Book appointment, choose Outlook Calendar as the provider and pick the details to collect.
FAQ
Questions about the Outlook Calendar integration.
Which calendars can I connect?
Steps AI connects with Google Calendar, Outlook Calendar, Calendly, Cal.com and Square Appointments.
Can I use more than one calendar?
Yes. Connect as many as you need. Each booking skill uses one of them, and the Calendar screen shows all of them together.
What details does the agent ask for?
You choose. Name, email, company and job title can each be switched on or off, and you can edit how they are asked.
Integrations that work well with Outlook Calendar.
See Steps AI work with Outlook Calendar.
Book a demo and we will walk through a real conversation using Outlook Calendar and your own information.