Write rules for when a skill is used
Plain-English rules and examples stop a skill firing at the wrong moment.
1. Say when to use it. Describe the situation in one or two sentences.
2. Add “should trigger” examples. Messages that should trigger the skill.
3. Add should-not examples. Messages that look similar but should not, with a reason.
Tip: Clear should-not examples are the fastest way to stop a skill being used by mistake.