Create tickets from conversations
Collect the details your team needs, then notify the right people.
1. Switch on Create ticket. Find it with the other skills. Go to Agent › Intelligence › Skills.
2. Choose the fields. Text, long text, number, email, phone, dropdown or media, such as a photo.
3. Mark required fields. The agent asks until required fields are filled.
4. Add recipients. Everyone listed gets an email for each new ticket.