Answer order status questions
Customers ask about an order and the agent replies with the status from WooCommerce, on the website, WhatsApp or Instagram.
All integrations
WooCommerce integration
WooCommerce + Steps AI
WooCommerce integrationGive your WooCommerce store an agent that knows your orders.
Your agent reads your product catalogue and order status from WooCommerce. It answers order questions, suggests products that are in stock and sends a checkout link while the customer is still interested.
Website
WhatsApp
Instagram
WhatsAppInstagramWooCommerce + Steps AIIllustrative conversation
Has my order 5521 shipped yet?
Yes, order 5521 is marked completed and on its way. Anything else I can help with?
Your products and orders. Checkout on your own site. No plugin code to write.
Ecommerce
What you can do with WooCommerce connected.
The agent works from your store data, so customers get answers about your real products and orders.
Recommend from your catalogue
The agent suggests products from your store based on what the customer says, such as budget, use or style.
Check stock before suggesting
Availability is checked in WooCommerce, so the agent does not recommend something you cannot ship.
Share a checkout link
When the customer is ready, the agent sends a link to your checkout. Payment happens on your own site.
Save shoppers who are not ready
If a customer wants to think about it, the agent saves their details to your Steps AI CRM or to HubSpot.
In practice
One conversation, from browsing to checkout.
How a WooCommerce shopper gets help on your website.
Website conversationIllustration · 1 / 4
I want a gift for my sister. She loves cooking.
Lovely. Is there a budget you have in mind?
Need understood
How to connect
Connect WooCommerce in a few minutes.
No code. You sign in to the app once and you choose which agents use it.
- 1
Connect WooCommerce
Open Resources, then Apps, and choose WooCommerce. Sign in, or enter your account details, to connect it to your workspace.
- 2
Add it to your agent
Connecting adds WooCommerce to your workspace. Then add it to each agent that should use it. An agent only uses the app once both steps are done.
- 3
Let the agent use your store
Your catalogue is read in, and the agent can start answering product and order questions on every channel you have connected.
FAQ
Questions about the WooCommerce integration.
Do I need to install code on my WordPress site?
No code to write. For the chat widget on WordPress there is a ready-made plugin, and the WooCommerce connection is set up from Resources, then Apps.
Can the agent look up an order?
Yes. With WooCommerce connected and switched on, the agent can share an order status with the customer who asks.
Can customers pay in the chat?
The agent shares a checkout link, and customers pay on your own WooCommerce checkout page.
Integrations that work well with WooCommerce.
See Steps AI work with WooCommerce.
Book a demo and we will walk through a real conversation using WooCommerce and your own information.