Answer delivery questions instantly
The agent checks the shipment in Shiprocket and replies with the latest status, any time of day.
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Shiprocket integration
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Shiprocket + Steps AI
Shiprocket integrationLet customers track Shiprocket deliveries in the chat.
Customers ask where their order is. Your agent checks the shipment in Shiprocket and replies with the latest status, on whichever channel they used.
WhatsAppWebsiteInstagramShiprocket + Steps AIIllustrative conversation
When will my order 2087 arrive?
It is with Shiprocket and out for delivery today.
Live shipment status. Every channel. Your team steps in when something goes wrong.
Shipping
What you can do with Shiprocket connected.
Fewer “where is my order” messages for your team, and faster answers for customers.
Answer in the same chat
Customers get the delivery update where they asked, so they do not have to search their email or call you.
Use the same answers on every channel
Tracking works the same way on WhatsApp, Instagram, Messenger and your website.
Hand delivery problems to your team
If a parcel is delayed or damaged, the agent can raise a ticket or pass the conversation to a person with the order details.
Cover every courier you ship with
Shipments booked through Shiprocket can be tracked from one connection, whichever courier carries the parcel.
In practice
A delivery question, answered in the chat.
What happens when a customer messages about a parcel.
WhatsApp conversationIllustration · 1 / 3Hi, my order has not arrived yet.
Sorry about the wait. Can you share your order number?
Order number collected
How to connect
Connect Shiprocket in a few minutes.
No code. You sign in to the app once and you choose which agents use it.
- 1
Connect Shiprocket
Open Resources, then Apps, and choose Shiprocket. Sign in, or enter your account details, to connect it to your workspace.
- 2
Add it to your agent
Connecting adds Shiprocket to your workspace. Then add it to each agent that should use it. An agent only uses the app once both steps are done.
- 3
Match orders to shipments
Connect your store as well, so the agent can find the order first and then the shipment that belongs to it.
FAQ
Questions about the Shiprocket integration.
Do I need a store connected as well as Shiprocket?
Connecting Shopify or WooCommerce lets the agent match an order to its shipment. Ask us about your setup if you use a different store.
Which other carriers are supported?
Steps AI connects with Shiprocket, Delhivery, DTDC, iThink Logistics and WareIQ.
What happens when the parcel has a problem?
The agent can create a ticket or hand the conversation to your team, so a person follows it up.
Integrations that work well with Shiprocket.
See Steps AI work with Shiprocket.
Book a demo and we will walk through a real conversation using Shiprocket and your own information.