Answer delivery questions instantly
The agent checks the shipment in DTDC and replies with the latest status, any time of day.
All integrations
DTDC integration
WhatsAppWebsite
Instagram
DTDC + Steps AI
DTDC integrationLet customers track DTDC deliveries in the chat.
When a customer asks about a parcel, your agent checks DTDC and replies with the latest status.
WhatsAppWebsiteInstagramDTDC + Steps AIIllustrative conversation
When will my order 2087 arrive?
It is with DTDC and out for delivery today.
Live shipment status. Every channel. Your team steps in when something goes wrong.
Shipping
What you can do with DTDC connected.
Fewer “where is my order” messages for your team, and faster answers for customers.
Answer in the same chat
Customers get the delivery update where they asked, so they do not have to search their email or call you.
Use the same answers on every channel
Tracking works the same way on WhatsApp, Instagram, Messenger and your website.
Hand delivery problems to your team
If a parcel is delayed or damaged, the agent can raise a ticket or pass the conversation to a person with the order details.
In practice
A conversation connected to DTDC.
See the conversation alongside the information in your connected tool. Sample data is shown for illustration.
DTDC · Shipment for order 2087- Status
- Out for delivery
- Last update
- Today, 9:40 AM
- Carrier
- DTDC
WhatsApp conversationIllustrationWhen will my order 2087 arrive?
It is with DTDC and out for delivery today.
How to connect
Connect DTDC in a few minutes.
No code. You sign in to the app once and you choose which agents use it.
- 1
Connect DTDC
Open Resources, then Apps, and choose DTDC. Sign in, or enter your account details, to connect it to your workspace.
- 2
Add it to your agent
Connecting adds DTDC to your workspace. Then add it to each agent that should use it. An agent only uses the app once both steps are done.
- 3
Match orders to shipments
Connect your store as well, so the agent can find the order first and then the shipment that belongs to it.
FAQ
Questions about the DTDC integration.
Do I need a store connected as well as DTDC?
Connecting Shopify or WooCommerce lets the agent match an order to its shipment. Ask us about your setup if you use a different store.
Which other carriers are supported?
Steps AI connects with Shiprocket, Delhivery, DTDC, iThink Logistics and WareIQ.
What happens when the parcel has a problem?
The agent can create a ticket or hand the conversation to your team, so a person follows it up.
Integrations that work well with DTDC.
See Steps AI work with DTDC.
Book a demo and we will walk through a real conversation using DTDC and your own information.