Answer delivery questions instantly
The agent checks the shipment in Delhivery and replies with the latest status, any time of day.
All integrations
Delhivery integration
WhatsAppWebsite
Instagram
Delhivery + Steps AI
Delhivery integrationLet customers track Delhivery deliveries in the chat.
Your agent checks Delhivery for the latest shipment status and replies in the chat, so your team spends less time on tracking questions.
WhatsAppWebsiteInstagramDelhivery + Steps AIIllustrative conversation
When will my order 2087 arrive?
It is with Delhivery and out for delivery today.
Live shipment status. Every channel. Your team steps in when something goes wrong.
Shipping
What you can do with Delhivery connected.
Fewer “where is my order” messages for your team, and faster answers for customers.
Answer in the same chat
Customers get the delivery update where they asked, so they do not have to search their email or call you.
Use the same answers on every channel
Tracking works the same way on WhatsApp, Instagram, Messenger and your website.
Hand delivery problems to your team
If a parcel is delayed or damaged, the agent can raise a ticket or pass the conversation to a person with the order details.
In practice
A conversation connected to Delhivery.
See the conversation alongside the information in your connected tool. Sample data is shown for illustration.
Delhivery · Shipment for order 2087- Status
- Out for delivery
- Last update
- Today, 9:40 AM
- Carrier
- Delhivery
WhatsApp conversationIllustrationWhen will my order 2087 arrive?
It is with Delhivery and out for delivery today.
How to connect
Connect Delhivery in a few minutes.
No code. You sign in to the app once and you choose which agents use it.
- 1
Connect Delhivery
Open Resources, then Apps, and choose Delhivery. Sign in, or enter your account details, to connect it to your workspace.
- 2
Add it to your agent
Connecting adds Delhivery to your workspace. Then add it to each agent that should use it. An agent only uses the app once both steps are done.
- 3
Match orders to shipments
Connect your store as well, so the agent can find the order first and then the shipment that belongs to it.
FAQ
Questions about the Delhivery integration.
Do I need a store connected as well as Delhivery?
Connecting Shopify or WooCommerce lets the agent match an order to its shipment. Ask us about your setup if you use a different store.
Which other carriers are supported?
Steps AI connects with Shiprocket, Delhivery, DTDC, iThink Logistics and WareIQ.
What happens when the parcel has a problem?
The agent can create a ticket or hand the conversation to your team, so a person follows it up.
Integrations that work well with Delhivery.
See Steps AI work with Delhivery.
Book a demo and we will walk through a real conversation using Delhivery and your own information.