Answer “Where is my order?”
The agent finds the order in Shopify and replies with its current status, on any channel the customer uses.
All integrations
Shopify integration
Store data → Steps AI → Customer
Shopify integrationAnswer order questions and sell in the chat with Shopify.
Your agent checks real orders, stock and discounts in your Shopify store before it replies. Customers can choose a product and build a cart in the conversation, then pay on your own Shopify checkout.
Website
WhatsApp
Instagram
WhatsAppInstagramStore data → Steps AI → CustomerIllustrative conversation
Hi, where is my order 1042?
Shopify · Order 1042Fulfilled
Your order 1042 was shipped yesterday and is on its way to you.
Live store data. Checkout on your own Shopify checkout. Workflows ready to switch on.
The shopping journey
From a product question to a paid order.
A typical conversation on WhatsApp when a customer is ready to buy.
Shopping conversationIllustration · 1 / 4Linen shirtSand · Medium
CatalogueI need a shirt for a summer wedding. Something light.
The linen shirt in sand is a good fit and it is one of our lightest fabrics. Would you like to see it?
Picked from your catalogue
Connected to your store
What you can do with Shopify connected.
Each one uses live data from your store, so the agent answers from what is true right now.
Recommend from your catalogue
Suggestions come only from products in your store, and the agent leaves out anything that is out of stock.
Add to cart and check out in the chat
Customers pick a size or colour, add items to a cart in the chat and get a checkout message. They can come back and finish the checkout later.
Mention only your active discounts
Your Shopify discounts and promotions are synced to Steps AI, so the agent can tell customers about offers that are live and nothing else.
Recover abandoned carts and checkouts
Switch on a ready-made workflow to follow up on WhatsApp, email or the website widget when a customer leaves without paying.
Reconfirm cash-on-delivery orders
Ask COD customers to confirm before you ship, and send a payment link if they would rather pay now.
See revenue from conversations
Paid Shopify orders are linked back to the WhatsApp campaign or agent conversation that led to them.
After the conversation
Ready-made Shopify workflows.
Pick a template, check the wording and switch it on. Each one runs on events from your store.
Store eventYour workflowFollow-up
Explore the workflow builder Recover abandoned carts
Follow up with shoppers who added items but did not check out, on the website widget, by email or on WhatsApp.
Follow up on unfinished checkouts
Remind customers who started a checkout, with a one or two step email sequence.
Confirm orders and send updates
Send an order confirmation, then a shipping update and a review request after delivery.
Reconfirm cash-on-delivery orders
Check that COD customers still want the order before it ships, and offer a payment link to switch to prepaid.
Win back cancelled and quiet customers
Reach customers who cancelled an order, or who have not bought in a while, with a message and a discount code you choose.
Alert your team about big orders
Notify your team when an order is above the value you set, or when a refund comes in.
How to connect
Connect Shopify in three steps.
Connect your store, add it to your agent and choose the features you want to use.
- 1
Connect Shopify
Open Resources, then Apps, and choose Shopify. Sign in, or enter your account details, to connect it to your workspace.
ResourcesAppsShopify - 2
Add it to your agent
Connecting adds Shopify to your workspace. Then add it to each agent that should use it. An agent only uses the app once both steps are done.
- 3
Choose what the agent can do
Your products are indexed and your discounts imported. Then switch on the shopping features and any workflows you want.
FAQ
Questions about the Shopify integration.
Can the agent see my orders?
Yes. Once Shopify is connected and switched on, the agent can look up an order and share its status with the customer it belongs to.
Will it recommend products that are out of stock?
No. The agent checks stock in Shopify and does not show products with zero or negative stock.
Can customers pay inside the chat?
Customers build a cart in the chat and then pay on your Shopify checkout page. A checkout can be resumed later.
Does it work with my discount codes?
Yes. Discounts and promotions are imported from Shopify and kept up to date, and the agent only mentions the ones that are active.
Can I see which sales came from the agent?
Paid Shopify orders are attributed to WhatsApp campaigns and agent conversations, so you can see the revenue each one brought in.
Works alongside the rest of your store.
See Steps AI work with Shopify.
Book a demo and we will walk through a real conversation using Shopify and your own information.