Share order status from your store and courier
Your agent reads the order from your store and the status from your delivery tool.
1. Connect your store. Shopify or WooCommerce. Go to Resources › Apps.
2. Connect your courier. Shiprocket, Delhivery, DTDC, iThink Logistics or WareIQ.
3. Switch both on. Turn them on for your support agent.
4. Test with a real order. Ask "Where is my order" with an order number.
Note: The agent shares the status your store and courier report. It cannot change a delivery.