Connect an app
Connecting is one step. Switching it on for an agent is the second.
1. Open Apps. Every integration starts here. Go to Resources › Apps.
2. Choose the app. Search the library and select it.
3. Sign in. Sign in, or enter your account details, to connect it to your workspace.
4. Switch it on. Turn it on for each agent that should use it.
5. Test it. Ask a real question in the preview chat.
The 21 apps you can connect
| Category | Apps |
|---|---|
| Ecommerce | Shopify, WooCommerce |
| Shipping | Shiprocket, Delhivery, DTDC, iThink Logistics, WareIQ |
| Calendars | Google Calendar, Outlook Calendar, Calendly, Cal.com, Square Appointments |
| Knowledge and files | Google Drive, Google Sheets, Notion, Airtable |
| Messaging | Slack, Outlook |
| CRM | HubSpot |
| Support | Zendesk |
| Marketing | Klaviyo |
Important: An app that is connected but not switched on for an agent does nothing. This is the most common setup question.
Tip: Need an app that is not listed? Ask for a custom integration from the Channels area.