Start with a workflow template
Cart recovery, order updates and team alerts, from menus, not code.
1. Browse templates. Pick the job you want to automate. Go to Workflows › Templates.
2. Rename it. Give it a name before you create it.
3. Review each step. Waits, conditions and messages are all editable.
4. Switch it on. Workflows stay as drafts until you activate them.
Popular templates
| Template | What it does |
|---|---|
| Cart Abandonment | Reminds shoppers who left items in their cart |
| Order Confirmation | Confirms each new order |
| Shipping + Review Request | Shares shipping updates, then asks for a review |
| High Value Order Alert | Tells your team about large orders |
| Cancellation Win-Back | Reaches customers who cancelled |
Note: Most templates today are built for Shopify stores.
Important: WhatsApp Cart Recovery does not yet remove duplicates, so several add-to-cart events can send several messages.