Read your analytics
See volume, response time, channels and the hours customers message.
1. Pick a date range. Today, 7 or 30 days, a month or custom. Go to Workspace › Analytics.
2. Choose the agent. All agents or one.
3. Read the headline numbers. Chats, messages and average AI response time.
4. Find busy hours. The activity heat map shows days and hours.
Note: Average response time measures the AI agent, not your team.
Note: State-level location is available for website chats only.