01 / COMPANY CONTEXT
An enquiry flow for Indiabazar
This example explores a general customer enquiry, without assuming a specific product catalogue or service offering.
A visitor may arrive with a simple question or a request that needs a team member. The proposed conversation starts by understanding that request, then identifies whether approved information is available or a handoff is needed.
02 / CUSTOMER NEED
What the customer needs to decide
A visitor has a question and needs either an approved answer or help from the right team.
Could you help me with an enquiry?
Details that make the answer useful
- The visitor’s question
- Relevant product or service reference
- Preferred next step
03 / PROPOSED CONVERSATION
How the conversation could work
For this Indiabazar example, the conversation follows three stages: understand the request, share relevant information and make the next action clear.
Understand the request
Ask what the visitor needs and collect only the relevant details.
Guide the decision
Answer from approved company information when available.
Connect with the team
Route unanswered questions to the team with the conversation context.
04 / THE NEXT STEP
A useful enquiry, ready to continue
A clear summary of the visitor’s question for the appropriate team to review. The customer should know what has been answered and what still needs confirmation.
What the team would receive
The original question, relevant preferences shared during the conversation and the unresolved request. Contact details would be collected only when needed for an agreed follow-up.
What would need to be in place
Approved company information, a named team to handle exceptions and a clear process for follow-up. Live availability, quotes or bookings would require the appropriate system connection and confirmation rules.
05 / COMMON QUESTIONS
More about this Indiabazar example
Is this a published customer success story?
This is an illustrative workflow for Indiabazar, not a record of a confirmed implementation. No performance figures or customer endorsements are claimed.
How could a similar flow be adapted for my business?
Start with a common customer question, the information your team is comfortable sharing and the action that should follow. A demo can explore the conversation using your own catalogue or service information.