Terms of Service

1.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding contract to use the Services. The Services are intended for business use and are not offered to consumers for personal, family, or household purposes.

1.2 Supplemental Terms

From time to time, additional terms may apply to your use of the Services, such as:

• •Our Privacy Policy
• •Acceptable Use rules set out in Section 2.2 below
• •Data Processing Addendums or similar agreements, if and when executed between us
• •Order forms, quotes, or plan descriptions presented at sign-up or renewal
• •Terms required by third-party platforms you connect (e.g., Meta Platform Terms, Google API Terms)

Where supplemental terms conflict with these Terms, the supplemental terms will control to the extent of the conflict.

2.1 License Grant

Subject to your compliance with these Terms and payment of all applicable fees, Steps AI grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license during the term of your subscription to access and use the Services for your internal business purposes and to deploy AI agents that interact with your end users through the channels you authorize. All rights not expressly granted are reserved.

2.2 Acceptable Use

You agree not to, and not to allow any third party to:

• •Copy, modify, translate, or create derivative works of the Services, except as expressly permitted
• •Reverse engineer, decompile, or disassemble any part of the Services, except to the limited extent applicable law expressly permits
• •Resell, sublicense, or otherwise commercially exploit the Services without our prior written consent
• •Use automated means to scrape, crawl, harvest, or extract data from the Services except through documented APIs within their published rate limits
• •Attempt to gain unauthorized access to any portion of the Services, user accounts, or connected systems
• •Interfere with or disrupt the integrity or performance of the Services, or circumvent usage limits or access controls
• •Use the Services to send spam, phishing, fraudulent, or misleading messages, or to engage in unsolicited outreach in violation of applicable laws
• •Use the Services to transmit malware, ransomware, or other harmful code
• •Use the Services to generate content that is illegal, defamatory, obscene, sexually exploitative of minors, promotes violence or self-harm, or infringes intellectual property or privacy rights
• •Use the Services in connection with high-risk activities where failure could cause death, personal injury, or serious property or environmental damage, unless we have agreed in writing
• •Use the Services to train a competing AI or machine-learning model or to benchmark the Services for the purpose of building a competing product
• •Misrepresent that an AI agent is a human when applicable law requires AI disclosure

We may suspend or restrict access to the Services if we reasonably determine that your use violates this section, creates legal or security risk, or exceeds your plan entitlements.

3.1 Account Creation

To access most features you must create an account and workspace by providing accurate, current, and complete information. You are responsible for:

• •Keeping your credentials, API keys, and integration tokens confidential
• •All activity that occurs under your account or workspace, whether or not authorized by you
• •Notifying us promptly at support@stepsai.ca of any suspected unauthorized access, loss of credentials, or security incident
• •Ensuring that any information you provide remains accurate and up to date

3.2 Team Workspaces and Authorized Users

If you invite team members to your workspace, you are responsible for their compliance with these Terms and for managing their roles and permissions. The account owner controls access, billing, and data retention settings. You must promptly deactivate users who are no longer authorized.

3.3 Account Verification

Steps AI may verify the information you provide and may suspend or terminate accounts where false, misleading, or fraudulent information has been supplied, or where verification required by a connected platform (such as Meta's business verification) cannot be completed.

4.1 Ownership of Customer Data

As between you and Steps AI, you retain all right, title, and interest in and to the data, content, files, knowledge sources, prompts, configurations, and messages you or your authorized users or end users submit, upload, connect, or otherwise provide to the Services ("Customer Data"). You grant Steps AI a limited, worldwide, royalty-free license to host, copy, transmit, process, display, and otherwise use Customer Data solely to provide, secure, and support the Services for your workspace and to comply with our legal obligations. This license ends when your Customer Data is deleted from our systems in accordance with these Terms and our Privacy Policy.

4.2 Your Responsibilities for Customer Data

You represent and warrant that:

• •You have all rights, licenses, consents, and permissions necessary to submit Customer Data and to authorize Steps AI to process it as contemplated by these Terms
• •Your Customer Data and your use of the Services comply with all applicable laws
• •You will provide any required notices to, and obtain any required consents from, your end users before using an AI agent to process their messages
• •Your Customer Data will not infringe any third-party rights, contain harmful code, or include sensitive personal data except as permitted by a written agreement between us

4.3 AI Outputs

Subject to your compliance with these Terms, as between you and Steps AI, you own the outputs generated by your AI agents in response to your or your end users' prompts ("Outputs"). Because AI models are probabilistic, Outputs may be inaccurate, incomplete, or unsuitable for your purpose. You are solely responsible for reviewing Outputs, determining their suitability, and complying with applicable laws (including any obligation to disclose that an interaction is AI-generated). Similar or identical Outputs may be generated for other customers; we make no claim of exclusivity.

5.1 Integration Authorization

StepsAI connects with third-party platforms that you choose to authorize, including (without limitation) Meta (Facebook, Instagram, WhatsApp Business), Shopify, WooCommerce, BigCommerce, HubSpot, Salesforce, Google Drive, OneDrive, Notion, Confluence, Slack, Microsoft Teams, Calendly, and similar services. By connecting a third-party service you represent that:

• •You have the right and authority to connect that service and to grant Steps AI the access required to operate the feature you enable
• •You will comply with the terms of service, developer policies, and acceptable use rules of each connected service
• •You authorize Steps AI to access, retrieve, process, and act on data from those services on your behalf as needed to deliver the Services

5.2 Platform Compliance

Your use of StepsAI's integrations with third-party platforms (including Meta, Google, Shopify, and others) is subject to those platforms' own terms, policies, and requirements. You are solely responsible for ensuring that your use of the Services through those platforms complies with their rules. Steps AI is not responsible for suspensions, restrictions, or other actions taken by third-party platforms resulting from your use of the Services.

5.3 No Warranty on Third-Party Services

Third-party services are provided by their respective providers and are not part of the Services. Steps AI does not control and makes no warranties regarding the availability, accuracy, security, or compliance of any third-party service. We are not liable for any downtime, data loss, or harm arising from changes to, errors in, or suspension of a third-party service integrated with StepsAI.

5.4 Disconnecting Integrations

You may disconnect any integration at any time from your workspace settings. Disconnecting stops new data from flowing to StepsAI. Previously cached or indexed data is removed in accordance with our Privacy Policy.

6.1 Steps AI Intellectual Property

Steps AI and its licensors retain all right, title, and interest in and to the Services, including the underlying software, models, algorithms, workflows, user interfaces, documentation, and the "Steps AI" and "StepsAI" names, logos, and other brand assets. No rights are granted to you except the limited license in Section 2.1. You may not use our brand assets without prior written permission.

6.2 Feedback

If you provide feedback, suggestions, bug reports, or ideas about the Services, you grant Steps AI a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use, reproduce, modify, and incorporate that feedback into the Services without any obligation of compensation or confidentiality.

6.3 Aggregated Data

Steps AI may collect and use aggregated and de-identified data about the performance, operation, and use of the Services for any lawful business purpose, including improving and marketing the Services, provided that such data does not identify you, your authorized users, or your end users.

7.1 Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. Steps AI does not warrant that the Services will be uninterrupted, timely, secure, free of errors, or free from harmful components, or that Outputs will be accurate, complete, or suitable for your purpose.

Nothing in these Terms or the Services should be interpreted as a representation that the Services meet the requirements of any particular regulatory framework or industry standard unless explicitly stated in a separate written agreement.

7.2 Exclusion of Damages

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL STEPS AI, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY:

• •Indirect, incidental, special, consequential, exemplary, or punitive damages
• •Loss of profits, revenue, data, business opportunities, or goodwill
• •Damages arising from unauthorized access to or alteration of Customer Data
• •Damages arising from third-party services, content, or conduct
• •Damages arising from AI Outputs, including reliance on any Output without appropriate review
• •Cost of procurement of substitute goods or services

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT STEPS AI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

7.3 Liability Cap

EXCEPT FOR YOUR PAYMENT OBLIGATIONS, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS AND THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE FEES PAID OR PAYABLE BY YOU TO STEPS AI IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100). The limitations in this Section 7 apply even if a remedy fails of its essential purpose and to the maximum extent permitted by applicable law.

7.4 Acknowledgment

You acknowledge that Steps AI has set its fees and entered into these Terms in reliance upon the disclaimers and limitations of liability in this Section 7, and that these form an essential basis of the bargain between the parties.

8.1 Your Indemnification

You will indemnify, defend, and hold harmless Steps AI and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• •Your use of the Services or violation of these Terms
• •Your Customer Data, including any claim that it infringes a third party's rights
• •Your violation of applicable law or the terms of any third-party platform
• •Any dispute between you and your end users related to AI Outputs or data handling

8.2 Indemnification Process

We will provide you with prompt notice of any claim and reasonable cooperation in its defense, at your expense. You may not settle any claim that imposes obligations on Steps AI without our prior written consent.

9.1 Subscriptions and Credits

StepsAI is offered through subscription plans with associated credit allowances and feature entitlements. Credits are consumed by agent messages, actions, and AI operations as described in the product. Credits are not refundable, do not carry over to subsequent billing periods unless stated, and have no cash value. Plan specifications may be updated from time to time.

9.2 Billing and Renewal

Paid subscriptions renew automatically at the end of each billing period (monthly or annual) at the then-current rate unless you cancel before the renewal date. You authorize Steps AI and its payment processors to charge your payment method on file for all applicable fees. If a charge fails, we may retry and, if unresolved, suspend or downgrade the Services after reasonable notice.

9.3 Price Changes

We may change fees and plan pricing. For material increases that affect your current subscription, we will provide at least 30 days' advance notice. Changes take effect at the start of your next renewal term.

9.4 Refunds

Except where required by applicable law or expressly stated in a written agreement, fees are non-refundable and no credit is given for partially used periods. If you believe you have been billed in error, contact support@stepsai.ca within 30 days of the charge.

9.5 Taxes

Fees are exclusive of taxes. You are responsible for all applicable taxes, levies, and duties (including GST, HST, VAT, and sales taxes) arising from your purchase, excluding taxes based on Steps AI's net income.

9.6 Free Trials and Promotions

Steps AI may offer free trials or promotional plans at its discretion. Free trials automatically convert to a paid subscription at the end of the trial period unless you cancel beforehand. We will provide reasonable notice of any trial-to-paid conversion. Promotional access may be limited, withdrawn, or modified at any time.

10.1 Termination by You

You may cancel your subscription at any time from your workspace billing settings or by contacting support@stepsai.ca. Cancellation takes effect at the end of your current billing period, and no refund is provided for the unused portion of the term, except where required by applicable law.

10.2 Suspension and Termination by Steps AI

We may suspend or terminate your access to the Services, in whole or in part, with or without notice, if:

• •You materially breach these Terms or any incorporated policy, and (for curable breaches) fail to cure within 10 days of notice
• •Your use creates a legal, security, or reputational risk to Steps AI, other customers, or end users
• •A connected platform suspends or revokes access required to deliver a feature
• •You fail to pay undisputed fees when due
• •We are required to do so by law, regulation, or governmental order
• •Your account has been inactive for an extended period after reasonable notice

10.3 Effect of Termination

On termination or expiry, your right to access and use the Services ends and any outstanding fees become immediately due. For a period of up to 30 days after termination, you may export your Customer Data using self-service tools or by contacting us. After that period, we will delete Customer Data in line with our Privacy Policy, except where retention is required by law. Sections that by their nature should survive termination will survive, including Sections 4, 6, 7, 8, and 11.

11.1 Changes to These Terms

We may update these Terms from time to time. For material changes, we will provide at least 14 days' advance notice by email or in-product notification, unless a shorter notice is required by law. Your continued use of the Services after the Effective Date constitutes acceptance. If you do not agree, you must stop using the Services before the change takes effect.

11.2 Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

11.3 Dispute Resolution

Before filing any claim, each party agrees to attempt in good faith to resolve disputes through direct negotiation for at least thirty (30) days after written notice. Any dispute that cannot be resolved informally will be submitted to the exclusive jurisdiction of the courts located in Ontario, Canada. Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information.

11.4 Assignment

You may not assign or transfer these Terms without our prior written consent. Steps AI may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets.

11.5 Entire Agreement and Severability

These Terms, together with the documents they incorporate, constitute the entire agreement between you and Steps AI regarding the Services and supersede any prior agreements. If any provision is held unenforceable, the remainder will remain in full force. Failure to enforce any right or provision is not a waiver of that right.

11.6 Force Majeure

Neither party will be liable for any failure or delay in performance (other than payment obligations) caused by circumstances beyond its reasonable control, including natural disasters, war, governmental action, labor disputes, internet or power outages, pandemic, or failures of third-party infrastructure.

11.7 Notices

We may provide notices to you by email to the address associated with your account or by in-product notification. You must send legal notices to Steps AI at support@stepsai.ca.