support_agentAI Support

Support that resolves.

Your customers don't care if it's AI. They care if they get an answer in 2 seconds. Resolve 80% of tickets without your team touching them. Cite sources. Auto-create Zendesk tickets. Escalate with full context when it matters.

No credit card · Deploys in 5 minutes · Every channel

80%+
Tickets auto-resolved
<2s
Average response time
85%
Deflection from queue
$0.76
Per ticket vs $12 human cost
FEATURES

How AI support actually works.

Six capabilities that turn your support from a cost center into a competitive advantage.

bolt

80% Auto-Resolution

AI reads your help center, docs, and FAQs. Answers billing, shipping, setup, refunds without creating tickets. Your team gets fewer interruptions, customers get instant answers.

Without AI100% to humans
With StepsAI20% to humans
trending_down80% fewer tickets for your team
link

Cite Everything

Every answer links to the source article. Customers verify themselves. No more “the agent told me X” disputes. Full transparency builds trust.

articleReturns Policyopen_in_new
articleShipping FAQopen_in_new
articleAccount Settingsopen_in_new
confirmation_number

Auto-Create Tickets

Complex issue AI can't resolve? It auto-creates a Zendesk ticket with full conversation context, customer details, and issue classification. Saves 10 min per ticket.

ZendeskFreshdeskIntercom
escalator_warning

Smart Escalation

AI knows when it's out of depth. Escalates to your team with sentiment analysis, issue classification, full history, and suggested next steps. No context lost.

SentimentClassificationSummary
psychology

Sentiment & Summaries

Every conversation gets an AI summary. Detect angry customers before your team reads the first message. Route VIPs automatically. Prioritize what matters.

sentiment_satisfied72%
sentiment_neutral18%
sentiment_dissatisfied10%
inbox

Unified Inbox, All Channels

Website chat, WhatsApp, Instagram DMs, Slack, same AI quality everywhere. Customers don't repeat themselves. Your team sees one unified view.

translate

95+ Languages

AI answers in the customer's language automatically. No translation layer, no delays. Your English-only knowledge base serves a global audience.

HOW IT WORKS

From question to resolved in seconds.

A 4-step support engine that handles 80% of tickets before your team wakes up.

01
forum

Customer asks on any channel

WhatsApp, website, Instagram, and Slack all funnel into one AI brain. No channel-switching. No repeat explanations.

Incoming across channels
chat
WhatsApp

Where's my order?

language
Website

How do I reset password?

photo_camera
Instagram

Do you ship to UK?

02
manage_search

AI searches your knowledge base

Help center, internal docs, past tickets: AI finds the answer in milliseconds. Ranks sources by relevance and confidence score.

AI
Searching knowledge...
article
Help Center
Order Tracking Guide
97%
article
Internal Docs
Refund Processing SOP
84%
article
FAQ
Shipping Timelines
76%
03
call_split

Resolve instantly or escalate smart

80% resolved with source citations in under 2 seconds. The 20% that need humans get a Zendesk ticket with full context, no cold handoff.

check_circleAuto-Resolved80%

Answer + source citation sent in 1.8s

escalator_warningEscalated20%

Zendesk ticket + context + sentiment

CSAT Score
starstarstarstarstar4.7
04
model_training

AI learns, gets smarter every week

Spots knowledge gaps. Suggests new articles. Resolution rate climbs week over week. Your AI gets better without you lifting a finger.

insightsAI Performance - This Week
trending_up
Resolution rate
82% → 87%
speed
Avg response time
2.1s → 1.6s
auto_fix_high
Knowledge gaps found
3 new articles

Frequently asked questions

READY?

Your team for the hard problems. AI for everything else.

Deploy your AI support agent today. Resolve 80% of tickets instantly, cite sources, create Zendesk tickets, all while your team focuses on what actually needs a human. No credit card required.