Measure everything. Optimize continuously.
A complete analytics and insights dashboard for measuring AI performance. Track conversation metrics, resolution rates, customer satisfaction, and knowledge gaps, with actionable recommendations to improve every day.
Know exactly how your AI is performing.
Conversation Analytics
Track volume, duration, peak hours, and conversation paths. Understand how users interact with your AI and where they drop off.
Resolution Tracking
Measure how often your AI resolves issues without human help. Track first-contact resolution, escalation rates, and resolution time.
CSAT Scoring
Collect satisfaction ratings after conversations. See CSAT trends over time, by channel, by topic, and by agent surface.
Knowledge Gap Detection
Automatically identify questions your AI cannot answer well. See exactly what content is missing so you can fill gaps fast.
Team Performance
When humans take over, track their performance too. Compare AI vs human resolution times, CSAT, and efficiency side by side.
Custom Reports
Build reports with the metrics that matter to your business. Export to CSV, schedule automated reports, and share dashboards with stakeholders.